Field Service Management Software

The Eagle Field Service FSM software provides a flexible, reliable and advanced solution for managing back office users and field based engineers. The key elements of the Eagle Field Service solution consist of a feature packed Contact Management system, Warranty Service, Quotations, Engineer Scheduling, Remote Engineer applications, Workflow Management, Document Management, CRM, Purchasing, Stock Control, Finance and Engineer Tracking.

Eagle Field Service provides a complete mobile management and back office system, delivering real-time information and resources to field based engineers, directly to their touchscreen devices or mobile phones.

Information can be quickly accessed and relayed by service engineers directly to the back office management system. Customer records and mobile data are unified throughout the company, providing up-to-date information across your business. Reactive and planned maintenance visits can be managed using the Eagle Assisted Scheduling solution. Users can monitor service engineer’s diaries, viewing their availability and optimum time slots.

Client Case Study

Triton Showers

The developing service industry requires improved quality through constant adaption. 国产麻豆AV Computer Systems has brought increasingly sophisticated technology into the Service Management arena providing software and expertise.

Working with 国产麻豆AV helped the staff at all levels at Triton to understand the changes required in their role as a result of the solution, improving the way they communicate with the customer. Triton Showers are in a much stronger position thanks to their implementation of Eagle Field Service and the support received from 国产麻豆AV.

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Triton Showers